Dell device owners who have updated to Windows 11 version 24H2 and have Dell Encryption installed (version 11.10 or earlier) are experiencing unexpected behavior. Instead of shutting down or going to sleep, their systems are only entering energy-saving mode.
Dell Provides a Solution
To address this issue, Dell has released a new version of Dell Encryption (11.10.1 or higher). Users are advised to update to this latest version to ensure proper system shutdown and sleep functionality.
How to Update Dell Encryption
- Automatic Update: If your system detects the issue, the Dell Encryption app should automatically update to the latest version.
- Manual Update: If the automatic update fails, you can manually download the latest version from Dell’s website.
Important Considerations Before Updating:
- Uninstall Older Versions: Before installing the new version, uninstall any older versions of related software, including Dell Data Protection, Access, and Dell ControlPoint Security Manager.
- Backup Security Data: Back up any important security access data, especially if you have Dell Encryption version 11.10.0 installed.
Windows 11 24H2: A Troubled Update
The shutdown issue is just one of the many problems users have encountered with Windows 11 24H2. Microsoft has acknowledged several other bugs and glitches, including USB device and gaming issues. As a result, the rollout of the update has been temporarily paused.
