POCO, a popular sub-brand of Xiaomi, has announced that it will be closing its global website, www.po.co/global/ domain. Effective December 31, 2024, users will no longer be able to access POCO-specific product pages, customer service, or after-sales support on the platform.
The transition to mi.com
To ensure a seamless experience for its customers, POCO is redirecting all services to the main Xiaomi website, https://www.mi.com/us/. This means that users will now find POCO product information, purchase options, and support resources on mi.com. The company is confident that this consolidation will streamline processes and provide a more comprehensive platform for its customers.
Accessing personal data
For users concerned about their personal data, POCO has provided guidance on how to access and manage their information. By logging into their Xiaomi Account and navigating to “Privacy” >> “Manage your data,” users can review and control their personal information.
Impact on Users
The closure of the POCO website may raise questions and concerns among its users. Some may worry about the accessibility of their purchase history, warranty information, or previous customer support interactions. However, POCO has assured users that their data will be transferred to mi.com, and they can access their account information and history through their Xiaomi account.
Benefits of the Transition
While the POCO website closure might initially seem like a negative development, it offers several potential benefits:
- Simplified User Experience: By consolidating services on mi.com, POCO aims to provide a more streamlined and user-friendly experience for its customers. Users will have access to a wider range of products and services within the Xiaomi ecosystem.
- Enhanced Support Resources: mi.com offers a more extensive range of support resources, including FAQs, online forums, and customer service channels. Users can expect to receive timely assistance and solutions to their queries.
- Integration with Xiaomi Ecosystem: The transition to mi.com will allow POCO to integrate more seamlessly with the broader Xiaomi ecosystem. This means that users can benefit from features like interconnected devices, unified account management, and access to exclusive offers and promotions.
A new chapter for POCO
POCO’s committment with shutting down its website is a significant development for the brand. While it may initially cause some disruption for users, the transition to mi.com offers the potential for a more streamlined and integrated experience. By leveraging the resources and capabilities of the broader Xiaomi ecosystem, POCO can continue to thrive and deliver innovative products to its customers.
As the December 31, 2024 deadline approaches, POCO encourages its users to familiarize themselves with the transition to mi.com and ensure a smooth transfer of their services.
