Consumer complaints about persistent green lines showing on their AMOLED smartphones have risen over the past year. It appears that older AMOLED smartphones from a variety of phone brands, price ranges, and operating systems are affected by the green line display issue
To address the growing number of complaints, smartphone manufacturer OnePlus is now offering customers in India a lifetime screen warranty across its own affected devices. Further, select users may also be eligible for an upgrade discount.
Lifetime screen warranty for OnePlus devices
In a statement to Android Authority, a OnePlus spokesperson said that it will offer a “lifetime screen warranty on all affected devices.” This policy is only applicable to customers in India at the moment. The full statement is as follows:
“We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”
OnePlus further clarified that the “lifetime screen warranty” applies to any OnePlus phone affected by the green line issue in India, not just selected devices.
